Blocking and reporting options

<h1>Blocking and Reporting Options</h1> <h2>Overview</h2> <p>Zakaya is committed to creating a safe and positive environment for all community members. Sometimes you may encounter content or behavior that makes you uncomfortable or violates our community guidelines. This article explains how to use our blocking and reporting tools to manage your experience and help keep our community healthy.</p> <h2>Blocking Users</h2> <h3>When to Block Someone</h3> <p>Blocking is a personal action you can take when you no longer wish to interact with someone. Consider blocking when:</p> <ul> <li>Someone is sending you unwanted messages</li> <li>You're uncomfortable with someone's communication style</li> <li>You simply prefer not to engage with a particular user</li> </ul> <h3>How to Block a User</h3> <ol> <li><strong>From a user's profile:</strong></li> <li>Navigate to the user's profile</li> <li>Tap the three dots (⋮) in the top-right corner</li> <li>Select "Block User"</li> <li> <p>Confirm your choice in the dialog box</p> </li> <li> <p><strong>From a direct message:</strong></p> </li> <li>Open the conversation with the user</li> <li>Tap the three dots (⋮) in the top-right corner</li> <li>Select "Block User"</li> <li> <p>Confirm your choice in the dialog box</p> </li> <li> <p><strong>From a comment or post:</strong></p> </li> <li>Tap the three dots (⋮) next to their name or comment</li> <li>Select "Block User"</li> <li>Confirm your choice in the dialog box</li> </ol> <h3>What Happens When You Block Someone</h3> <p>When you block someone:</p> <ul> <li>They cannot send you direct messages</li> <li>They cannot see your posts in their feed</li> <li>They cannot tag you in comments or posts</li> <li>They won't be matched with you in the buddy program</li> <li>They won't be notified that you've blocked them</li> </ul> <h3>Unblocking a User</h3> <p>If you change your mind, you can unblock a user at any time:</p> <ol> <li>Go to your Settings</li> <li>Select "Privacy"</li> <li>Tap "Blocked Users"</li> <li>Find the user you want to unblock</li> <li>Tap "Unblock" next to their name</li> </ol> <h2>Reporting Content</h2> <h3>When to Report Content</h3> <p>While blocking helps you personally avoid unwanted interactions, reporting helps our moderation team identify and address violations of our community guidelines. Report content when:</p> <ul> <li>It contains harassment, hate speech, or threats</li> <li>It shares personal or private information without consent</li> <li>It promotes self-harm or dangerous activities</li> <li>It contains spam or scams</li> <li>It violates our community guidelines in other ways</li> </ul> <h3>How to Report Content</h3> <ol> <li><strong>Reporting a post or comment:</strong></li> <li>Tap the three dots (⋮) next to the content</li> <li>Select "Report"</li> <li>Choose the reason for reporting</li> <li>Add any additional details (optional but helpful)</li> <li> <p>Submit your report</p> </li> <li> <p><strong>Reporting a user:</strong></p> </li> <li>Navigate to the user's profile</li> <li>Tap the three dots (⋮) in the top-right corner</li> <li>Select "Report User"</li> <li>Choose the reason for reporting</li> <li>Add any additional details (optional but helpful)</li> <li> <p>Submit your report</p> </li> <li> <p><strong>Reporting a message:</strong></p> </li> <li>Open the conversation</li> <li>Long-press on the specific message</li> <li>Select "Report"</li> <li>Choose the reason for reporting</li> <li>Add any additional details (optional but helpful)</li> <li>Submit your report</li> </ol> <h3>What Happens After You Report</h3> <p>After you submit a report:</p> <ol> <li> <p><strong>Receipt confirmation:</strong> You'll receive an in-app notification confirming that your report was submitted successfully.</p> </li> <li> <p><strong>Review process:</strong> Our moderation team reviews all reports, typically within 24-48 hours depending on volume and severity.</p> </li> <li> <p><strong>Investigation:</strong> The team investigates the reported content and user history to determine if a violation occurred.</p> </li> <li> <p><strong>Action taken:</strong> If a violation is found, appropriate action will be taken based on our guidelines and the severity of the violation. Actions may include content removal, warnings, temporary restrictions, or account termination.</p> </li> <li> <p><strong>Follow-up:</strong> For serious violations, you may receive a follow-up notification about the outcome. For privacy reasons, we may not be able to share specific details about actions taken against other users.</p> </li> </ol> <h2>Privacy and Safety Tips</h2> <h3>Preventative Measures</h3> <ul> <li> <p><strong>Adjust your privacy settings:</strong> Review your privacy settings regularly to control who can see your content and send you messages.</p> </li> <li> <p><strong>Be selective with connections:</strong> Only accept buddy matches and connection requests from users you feel comfortable interacting with.</p> </li> <li> <p><strong>Think before sharing:</strong> Avoid sharing sensitive personal information in public spaces within the app.</p> </li> </ul> <h3>Managing Difficult Situations</h3> <ul> <li> <p><strong>Document problematic behavior:</strong> If you're experiencing ongoing issues, consider taking screenshots before blocking or reporting.</p> </li> <li> <p><strong>Take a break:</strong> If an interaction is causing stress, it's okay to step away from the app temporarily.</p> </li> <li> <p><strong>Reach out for support:</strong> For serious concerns, you can contact our support team directly through the Help Center.</p> </li> </ul> <h2>Examples</h2> <h3>Example 1: Blocking an Unwanted Connection</h3> <p>Maria received several messages from a user who continued to contact her despite her polite requests to stop. She decided to block the user by:</p> <ol> <li>Opening their most recent message</li> <li>Tapping the three dots (⋮) in the top-right corner</li> <li>Selecting "Block User"</li> <li>Confirming her choice</li> </ol> <p>The unwanted messages stopped immediately, and Maria no longer saw the user's content in her feed.</p> <h3>Example 2: Reporting Inappropriate Content</h3> <p>James noticed a post in a community chat room that contained offensive language and hate speech. He reported it by:</p> <ol> <li>Tapping the three dots (⋮) next to the post</li> <li>Selecting "Report"</li> <li>Choosing "Hate speech" as the reason</li> <li>Adding a brief note explaining why he found it offensive</li> <li>Submitting the report</li> </ol> <p>Within a day, James noticed the post had been removed, and he received a notification thanking him for helping keep the community safe.</p> <h2>Need More Help?</h2> <p>If you have additional questions about blocking and reporting, or if you're dealing with a situation that requires immediate attention, please contact our support team through the Help Center or email [email protected].</p> <p>Remember, your safety and positive experience on Zakaya are our priorities. We appreciate your help in maintaining a respectful community for everyone.</p>