Subscription and billing information

<h1>Subscription and Billing Information</h1> <h2>Overview</h2> <p>Zakaya offers flexible subscription plans designed to support communities of all sizes. Whether you're building a small hobby group or managing a large professional network, we have options to fit your needs. This guide will walk you through our subscription tiers, billing processes, and how to manage your account.</p> <h2>Subscription Plans</h2> <h3>Free Plan</h3> <p>Our Free plan is perfect for small communities just getting started:</p> <ul> <li>Up to 50 members</li> <li>Basic text chat rooms (limit of 5)</li> <li>Standard content feed</li> <li>Basic event calendar</li> <li>Community customization options</li> </ul> <h3>Growth Plan - $9.99/month</h3> <p>Ideal for growing communities that need more features:</p> <ul> <li>Up to 200 members</li> <li>Unlimited text chat rooms</li> <li>Voice chat rooms (limit of 3)</li> <li>Enhanced content feed with pinning capability</li> <li>Advanced event calendar with RSVP tracking</li> <li>Buddy match program access</li> <li>Basic analytics</li> </ul> <h3>Pro Plan - $24.99/month</h3> <p>Designed for established communities requiring advanced tools:</p> <ul> <li>Up to 1,000 members</li> <li>Unlimited text and voice chat rooms</li> <li>Premium content feed with scheduling</li> <li>Comprehensive event management</li> <li>Advanced buddy match algorithms</li> <li>Detailed community analytics</li> <li>Priority support</li> </ul> <h3>Enterprise Plan - Custom Pricing</h3> <p>For large organizations with specific requirements:</p> <ul> <li>Unlimited members</li> <li>All Pro features</li> <li>Custom integration options</li> <li>Dedicated account manager</li> <li>Enhanced security features</li> <li>Custom branding options</li> <li>SLA guarantees</li> </ul> <h2>Billing Cycles</h2> <p>Zakaya offers flexible billing options to suit your preferences:</p> <ul> <li><strong>Monthly billing</strong>: Pay month-to-month with no long-term commitment</li> <li><strong>Annual billing</strong>: Save 15% when you pay for a full year upfront</li> <li><strong>Enterprise billing</strong>: Custom billing cycles available for Enterprise customers</li> </ul> <p>All subscriptions automatically renew at the end of your billing cycle unless canceled.</p> <h2>Payment Methods</h2> <p>We accept the following payment methods:</p> <ul> <li>Credit/debit cards (Visa, Mastercard, American Express, Discover)</li> <li>PayPal</li> <li>ACH bank transfers (Enterprise plans only)</li> <li>Wire transfers (Enterprise plans only)</li> </ul> <h2>Managing Your Subscription</h2> <h3>Accessing Billing Information</h3> <ol> <li>Log in to your Zakaya account</li> <li>Click on your profile icon in the top right corner</li> <li>Select "Account Settings"</li> <li>Navigate to the "Billing" tab</li> </ol> <p>Here you can view your current plan, billing cycle, payment method, and billing history.</p> <h3>Viewing and Downloading Invoices</h3> <p>All invoices are available in your billing dashboard:</p> <ol> <li>Go to Account Settings &gt; Billing</li> <li>Click on "Billing History"</li> <li>Find the invoice you need and click "View"</li> <li>Use the "Download PDF" button to save a copy</li> </ol> <p>Invoices are also automatically sent to your registered email address.</p> <h3>Updating Payment Information</h3> <p>To update your payment method:</p> <ol> <li>Go to Account Settings &gt; Billing</li> <li>Click "Payment Methods"</li> <li>Select "Add New Payment Method" or edit an existing one</li> <li>Follow the prompts to enter your new payment details</li> <li>Set as default if desired</li> </ol> <h2>Changing Your Subscription</h2> <h3>Upgrading Your Plan</h3> <p>When your community grows, upgrading is simple:</p> <ol> <li>Go to Account Settings &gt; Billing</li> <li>Click "Change Plan"</li> <li>Select your desired plan</li> <li>Review the prorated cost for the remainder of your billing cycle</li> <li>Confirm your upgrade</li> </ol> <p>Upgrades take effect immediately, and you'll be charged the prorated difference for the remainder of your current billing cycle.</p> <h3>Downgrading Your Plan</h3> <p>If you need to downgrade:</p> <ol> <li>Go to Account Settings &gt; Billing</li> <li>Click "Change Plan"</li> <li>Select a lower-tier plan</li> <li>Review any feature limitations that will apply</li> <li>Confirm your downgrade</li> </ol> <p>Downgrades take effect at the end of your current billing cycle.</p> <h3>Canceling Your Subscription</h3> <p>To cancel your subscription:</p> <ol> <li>Go to Account Settings &gt; Billing</li> <li>Click "Cancel Subscription"</li> <li>Complete the short feedback form</li> <li>Confirm cancellation</li> </ol> <p>Your subscription will remain active until the end of your current billing period. After cancellation, your account will revert to the Free plan with associated limitations.</p> <h2>Billing FAQs</h2> <h3>When will I be charged?</h3> <p>Your initial charge occurs immediately upon subscribing. Subsequent charges happen on your billing date (monthly or annually, depending on your selected cycle).</p> <h3>What happens if a payment fails?</h3> <p>If a payment fails, we'll attempt to process it again over the next few days. You'll receive email notifications about failed payments. After multiple failed attempts, your account may be downgraded to the Free plan.</p> <h3>Can I get a refund?</h3> <p>Zakaya offers a 14-day money-back guarantee for new subscriptions. Beyond that period, we generally don't provide refunds for unused portions of your subscription. Enterprise customers should refer to their specific contract terms.</p> <h3>How do I change my billing cycle?</h3> <p>To switch between monthly and annual billing:</p> <ol> <li>Go to Account Settings &gt; Billing</li> <li>Click "Change Billing Cycle"</li> <li>Select your preferred option</li> <li>Review the cost adjustment</li> <li>Confirm the change</li> </ol> <p>Changing from monthly to annual will trigger an immediate charge for the annual amount. Switching from annual to monthly will take effect at the end of your current annual cycle.</p> <h2>Need Help?</h2> <p>If you have any questions about billing or subscriptions, our support team is here to help:</p> <ul> <li>Email: [email protected]</li> <li>Live chat: Available in the app Monday-Friday, 9am-5pm EST</li> <li>Help center: Search for detailed articles on specific billing topics</li> </ul> <p>Enterprise customers can contact their dedicated account manager directly for any billing inquiries.</p>