Feature limitations and capabilities

<h1>Feature Limitations and Capabilities</h1> <h2>Overview</h2> <p>Zakaya offers various subscription tiers to accommodate communities of different sizes and needs. Each tier provides access to a specific set of features and capabilities, with higher tiers unlocking additional functionality, increased capacity, and enhanced customization options. This article breaks down what you can expect at each level to help you choose the right plan for your community.</p> <h2>Subscription Tiers</h2> <p>Zakaya currently offers three main subscription tiers:</p> <ul> <li><strong>Basic</strong> - For small communities just getting started</li> <li><strong>Plus</strong> - For growing communities with moderate needs</li> <li><strong>Pro</strong> - For established communities requiring advanced features</li> </ul> <h2>Member Limits</h2> <table> <thead> <tr> <th>Tier</th> <th>Member Capacity</th> <th>Concurrent Users</th> <th>Admin Accounts</th> </tr> </thead> <tbody> <tr> <td>Basic</td> <td>Up to 100</td> <td>Up to 25</td> <td>2</td> </tr> <tr> <td>Plus</td> <td>Up to 500</td> <td>Up to 100</td> <td>5</td> </tr> <tr> <td>Pro</td> <td>Unlimited</td> <td>Up to 500</td> <td>10</td> </tr> </tbody> </table> <p><em>Note: Concurrent users refers to the number of members who can be active on the platform simultaneously.</em></p> <h2>Communication Features</h2> <h3>Text Chat Rooms</h3> <ul> <li><strong>Basic</strong>: Up to 5 chat rooms, basic moderation tools</li> <li><strong>Plus</strong>: Up to 15 chat rooms, advanced moderation, message pinning</li> <li><strong>Pro</strong>: Unlimited chat rooms, all moderation features, message scheduling</li> </ul> <h3>Voice Chat</h3> <ul> <li><strong>Basic</strong>: 1 voice channel, up to 10 concurrent users</li> <li><strong>Plus</strong>: 5 voice channels, up to 25 concurrent users per channel</li> <li><strong>Pro</strong>: 15 voice channels, up to 50 concurrent users per channel, audio recording</li> </ul> <h2>Content and Storage</h2> <h3>Media Storage</h3> <ul> <li><strong>Basic</strong>: 5GB shared storage</li> <li><strong>Plus</strong>: 25GB shared storage</li> <li><strong>Pro</strong>: 100GB shared storage with archiving capabilities</li> </ul> <h3>Content Feed</h3> <ul> <li><strong>Basic</strong>: Standard feed with text and image posts</li> <li><strong>Plus</strong>: Enhanced feed with polls, embedded content</li> <li><strong>Pro</strong>: Premium feed with scheduled posts, analytics, and categorization</li> </ul> <h2>Community Management</h2> <h3>Buddy Match Program</h3> <p>Our buddy match program helps new members integrate into your community by pairing them with established members:</p> <ul> <li><strong>Basic</strong>: Basic matching algorithm</li> <li><strong>Plus</strong>: Advanced matching with interests and activity patterns</li> <li><strong>Pro</strong>: AI-powered matching with customizable criteria and success metrics</li> </ul> <h3>Event Calendar</h3> <ul> <li><strong>Basic</strong>: Simple event listings with RSVP</li> <li><strong>Plus</strong>: Recurring events, reminders, and categories</li> <li><strong>Pro</strong>: Full event management with ticketing, waitlists, and analytics</li> </ul> <h2>Integration Capabilities</h2> <h3>Third-Party Services</h3> <ul> <li><strong>Basic</strong>: Limited integrations (Google Calendar, Dropbox)</li> <li><strong>Plus</strong>: Expanded integrations (Slack, Discord, major social platforms)</li> <li><strong>Pro</strong>: Full API access, custom webhook support, and premium service integrations</li> </ul> <h3>Authentication Options</h3> <ul> <li><strong>Basic</strong>: Email and Google sign-in</li> <li><strong>Plus</strong>: Additional social sign-ins (Facebook, Twitter, Apple)</li> <li><strong>Pro</strong>: SSO options, SAML, custom authentication flows</li> </ul> <h2>Customization</h2> <h3>Branding</h3> <ul> <li><strong>Basic</strong>: Basic color scheme customization</li> <li><strong>Plus</strong>: Custom logo, banner images, and theme options</li> <li><strong>Pro</strong>: Fully customizable interface, white-labeling, custom CSS</li> </ul> <h3>Community Structure</h3> <ul> <li><strong>Basic</strong>: Standard community layout</li> <li><strong>Plus</strong>: Customizable navigation, featured content areas</li> <li><strong>Pro</strong>: Custom page creation, role-based content visibility, advanced permission settings</li> </ul> <h2>Support and Feedback</h2> <h3>Customer Support</h3> <ul> <li><strong>Basic</strong>: Email support with 48-hour response time</li> <li><strong>Plus</strong>: Priority email support with 24-hour response time</li> <li><strong>Pro</strong>: Dedicated support manager, phone support, 4-hour response SLA</li> </ul> <h3>Feedback Implementation</h3> <p>All tiers have access to our global feedback chat room, but with different levels of priority:</p> <ul> <li><strong>Basic</strong>: Standard consideration for feature requests</li> <li><strong>Plus</strong>: Prioritized feature request consideration</li> <li><strong>Pro</strong>: Direct input into product roadmap, beta feature access</li> </ul> <h2>Examples of Tier Selection</h2> <h3>Example 1: Local Book Club</h3> <p>A local book club with 75 members primarily needs a space to discuss books and organize monthly meetings.</p> <p><strong>Recommended Tier</strong>: Basic</p> <p><strong>Why</strong>: The Basic tier accommodates their member count (under 100) and provides sufficient chat rooms for different book discussions. The simple event calendar works well for their monthly meetings, and basic storage is adequate for sharing reading lists and book covers.</p> <h3>Example 2: Professional Network</h3> <p>A professional network with 350 members needs to facilitate industry discussions, mentorship programs, and regular networking events.</p> <p><strong>Recommended Tier</strong>: Plus</p> <p><strong>Why</strong>: The Plus tier supports their member count and provides enough chat rooms for various industry topics. The advanced buddy match program enhances their mentorship initiatives, while the expanded event calendar helps manage their regular networking events.</p> <h3>Example 3: Online Education Community</h3> <p>An online education platform with 1,200 members needs comprehensive course management, student groups, resource sharing, and detailed analytics.</p> <p><strong>Recommended Tier</strong>: Pro</p> <p><strong>Why</strong>: The Pro tier accommodates their large membership and provides unlimited chat rooms for different courses and study groups. Advanced event management supports webinars and workshops, while extensive storage capacity handles course materials and recordings. The analytics help track student engagement and course effectiveness.</p> <h2>Upgrading Your Subscription</h2> <p>As your community grows, you can easily upgrade your subscription tier. When you upgrade:</p> <ol> <li>Your new features become available immediately</li> <li>Your billing adjusts pro-rata for the remainder of your billing cycle</li> <li>All your existing content and settings are preserved</li> </ol> <p>To upgrade, go to <strong>Settings &gt; Subscription &gt; Manage Plan</strong> and select your desired tier.</p> <h2>Need Help Choosing?</h2> <p>If you're unsure which tier is right for your community, our team is happy to help. Contact us at [email protected] with details about your community size, goals, and specific feature needs for personalized recommendations.</p> <hr /> <p><em>Feature availability and limitations are subject to change as we continuously improve the platform. This document reflects the current offering as of the last update.</em></p>