Success Resources

Case studies and success stories Templates and planning tools

Participating in Mus

Building connections with other members Finding events and activities Buddy match program for new members Navigating Mus Following community guidelines

Communication & Interaction

Using text and voice chat rooms Direct messaging other members Sharing content in activity feeds Responding to events and calendar items Adjusting notification settings

Privacy & Security

Managing your personal data Account security best practices Visibility and privacy controls Account access problems

User Troubleshooting

Common technical issues Mobile app troubleshooting Reporting bugs and issues

Creating Your Community

Community launch checklist

Getting Started

Creating your account Setting up your profile Finding and joining micro-communities Understanding member privileges and responsibilities Mobile and desktop app setup

Growing Your Community

Defining your community purpose Designing effective member journeys Setting up a new micro-community Branding your community space Building community rituals and traditions Member onboarding workflows Retention tactics and engagement hooks Converting visitors to active members Scaling your community effectively Community building playbooks Wellness center community building Encouraging user-generated content

Community Management

Choosing the right visibility settings Getting help from community organizers Moderation tools and techniques Setting and enforcing guidelines Managing roles and permissions Handling difficult situations Creating safe and inclusive spaces Event space community management Creating multi-channel communities Developing community leaders

Engagement & Activities

Etiquette and best practices Blocking and reporting options Planning and hosting successful events Creating engaging discussion topics Using polls and feedback collection Recognition and reward systems Content calendar management

Community Insights

Understanding engagement metrics Measuring community health Identifying growth opportunities Member satisfaction assessment Collecting and implementing feedback Coworking community strategies Retail business community tactics Arts and culture community engagement

Business Use Cases

ROI measurement frameworks Industry-specific best practices Subscription and billing information

Advanced Community Building

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Platform Questions

Platform updates and new features Feature limitations and capabilities Mobile app vs desktop functionality Integration possibilities

Participating in Mus

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Reporting bugs and issues

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Learn how to effectively report bugs and technical issues you encounter on Zakaya. Proper reporting helps our team quickly identify, reproduce, and fix problems to improve your community experience.
<h1>Reporting Bugs and Issues</h1> <h2>Overview</h2> <p>Encountering a bug or technical issue on Zakaya? We want to hear about it! This guide will walk you through the process of reporting bugs effectively so our team can quickly address and resolve problems. Clear, detailed reports help us improve the platform for everyone.</p> <h2>How to Submit a Bug Report</h2> <h3>Using the /feedback Command</h3> <p>The fastest way to report an issue is through our built-in feedback system:</p> <ol> <li>Type <code>/feedback</code> in any chat box</li> <li>Select "Report a Bug" from the dropdown menu</li> <li>Fill out the form with details about the issue</li> <li>Submit your report</li> </ol> <p>Your report will be sent directly to our development team for review.</p> <h3>Via the Feedback Page</h3> <p>Alternatively, you can use our dedicated feedback page:</p> <ol> <li>Click on your profile icon in the top right corner</li> <li>Select "Settings" from the dropdown menu</li> <li>Navigate to the "Feedback" tab</li> <li>Click on "Report a Bug"</li> <li>Complete the bug report form</li> </ol> <h2>What to Include in Your Report</h2> <p>A helpful bug report includes:</p> <ul> <li><strong>Clear description</strong>: What happened? What did you expect to happen instead?</li> <li><strong>Steps to reproduce</strong>: List the exact actions that led to the bug</li> <li><strong>Environment details</strong>: Which device, browser, and operating system were you using?</li> <li><strong>Time and frequency</strong>: When did it happen? Is it happening consistently?</li> <li><strong>Impact</strong>: How is this affecting your use of the platform?</li> <li><strong>Visual evidence</strong>: Screenshots or screen recordings (see below)</li> </ul> <h3>Example of a Good Bug Report</h3> <pre><code>Bug: Unable to join voice chat rooms Description: When clicking the &quot;Join Voice&quot; button in any chat room, nothing happens. No error message appears. Steps to reproduce: 1. Navigate to any community chat room 2. Click on the microphone icon labeled &quot;Join Voice&quot; 3. Wait for 30 seconds - no connection occurs Environment: Chrome browser (Version 96.0.4664.110) on Windows 11 Time/Frequency: Started yesterday around 3 PM EST, happens 100% of the time Impact: Our community can't hold our scheduled voice meetings </code></pre> <h2>How to Capture Screenshots</h2> <p>Visual evidence can be extremely helpful for our team. Here's how to capture and include screenshots:</p> <h3>On Windows</h3> <ul> <li>Press <strong>Windows key + Shift + S</strong> to open the snipping tool</li> <li>Select the area you want to capture</li> <li>Paste the image directly into the bug report form</li> </ul> <h3>On Mac</h3> <ul> <li>Press <strong>Command + Shift + 4</strong> to select an area to capture</li> <li>The screenshot will be saved to your desktop</li> <li>Attach it to your bug report</li> </ul> <h3>On Mobile</h3> <ul> <li><strong>iOS</strong>: Press the side button and volume up button simultaneously</li> <li><strong>Android</strong>: Press the power and volume down buttons simultaneously</li> <li>Upload the saved image to your report</li> </ul> <h2>Tracking Your Report Status</h2> <p>After submitting a bug report, you can track its status:</p> <ol> <li>For urgent issues, check the "#announcements" channel for platform-wide updates</li> <li>Ask about specific reports in the "#general" chat by mentioning your report ID</li> <li>Check your notifications for direct responses from our team</li> </ol> <p>Our community managers regularly post updates about known issues and their resolution status in the global chat room.</p> <h2>Common Issues and Workarounds</h2> <p>While waiting for a fix, try these workarounds for common issues:</p> <ul> <li><strong>App freezing</strong>: Refresh the page or restart the app</li> <li><strong>Message not sending</strong>: Check your internet connection and try again in a few minutes</li> <li><strong>Media not loading</strong>: Try a different browser or clear your cache</li> <li><strong>Notification issues</strong>: Check your notification settings and browser permissions</li> </ul> <h2>When to Expect a Response</h2> <p>Our team reviews bug reports daily with the following priorities:</p> <ul> <li><strong>Critical bugs</strong> (affecting core functionality): 24-48 hours</li> <li><strong>Major bugs</strong> (impacting significant features): 2-5 business days</li> <li><strong>Minor bugs</strong> (cosmetic issues, minor inconveniences): 1-2 weeks</li> </ul> <p>Thank you for helping make Zakaya better! Your reports directly contribute to improving the platform for all communities.</p>